During the Great Lockdown, a group of software developers, architects, engineers, data scientist, mathematicians and designers get together NOT to just create another queue application - but to develop world’s only solution to one of the longest problem - hours of unnecessary waiting in our lives.
Right after COVID Pandemic hits the world, with the social distancing rule, it is discovered that people had to line up very long to go just about anywhere.
And Healthcare industry was the worst hit (and still is) since nobody can predict what time doctor would be finish with patients. And this could create hours of backlogs.
Since the beginning of 2020, Chup has been programmed with more than 2000 (and counting) logics and scenarios.
Chup takes past data, manual input by the front desk with customers and combined it with live situations at the premise to re-organize the queue or bookings in real-time.
Also, this congestion control algorithm working in the background then will automate most of the works such as notifying pre-arrival customers and arrived customers.
The goal is simple: to make sure they wait as minimum as possible AT THE PREMISE.
is world’s most dynamic congestion management solution that adapts to real-time situations at the premise.
works 
Customer receives a text message from their clinic
Customer joins live queue or set an appointment
Customers gets live update so they can be at the clinic as minimum time possible according to live situation of the clinic
Customers have the option to inform if they will be late or have arrived
Customer gets called when their turn arrives
Customer gets served on multiple services (if any)
Customer rates the services and leave a review
AUTOMATIC
Customers receive text automatically
ONLINE
Via web link at Google, or your site
QR
Customers receive text automatically
KIOSK
Sign up via a tablet
KIOSK
Sign up via a tablet
works 
Using Machine Learning algorithm, the app will work around the serving time, emergency breaks, delays and all situations that are happening on the premise to ensure customer gets updated Estimated Waiting Time (Live Queue) or a new re-appointment time (Appointment Bookings)
There is no app to download for your user or your premise as every thing will be on the cloud. For existing customers, just upload your data and they do not have to do anything as the system will send notifications once the time comes.
Your customers are able to do every thing by themselves and avoid lengthy phone calls with receptionist to do bookings, join live queue, reschedule or cancel and inform any delays or arrivals.
The app will remind your queue positions for live queue. For appointments, the app will send notifications as default - 1 day, 4 hours, 2 hours and 30 mins prior so they can plan and don’t forget.
Most appointments and queue app will fail because in reality there are walk-ins and appointments. Chup works by merging these two complex situations flawlessly.
Chup works on the cloud. You do not have to purchase any hardware if you choose not to. You can even run your premise 100% using mobile phone. As long as there is internet connection at your premise. TV and Tablet are optional.
In reality, providers may have to go out for breaks for few minutes to few hours, the app can inform and re-arrange the appointments and live queue people so they can plan to keep waiting in other places and be back right on time or choose to reschedule themselves.
benefits you 
Nobody likes waiting, ever. If you solve this issue, you are one step ahead than others.
When you appreciate people’s time, they will leave your premise with good mood and appreciate you more by telling others
You can assess the bottlenecks of your business for example how long are the waits for specific resources or services and take immediate actions.
Say goodbye to harsh customers who lash out on waitings or overtired staff.
Need to step out, need to close? Need to take make few phone calls? Go ahead. Every one will be informed so they don’t have to come too early and wait unnecessarily.
Customers have the option to leave review so you can improve your business or Google Review (optional) if they are satisfied with the service
With people coming at exactly their slot, your limited car park will not be an issue anymore
VS Self-booking & self-cancellation
Automatic Frequent Reminder
Email Notification
No App to Download
Dynamic Queue
WhatsApp Notification
Walk-in merge with Appointment
Emergency Break
Only pay when we solve your problem.
Chup is world’s most dynamic queue and appointment application that adapts to real live situation at the premise so people will be notified before visiting.
Chup enables your customers to make self-booking, self queue, self cancellation or even reschedule by themselves.
Customers will get live updates and automatic frequent reminders according to live situation of the clinic.
Our pricing is custom depending on your business situations such as how many customers you serve daily, how many messages will be sent each day, how many premises, resources, stations and services will operate. Contact us to get free quotes.
You can start using Chup for your premise if you have internet connection at your premise with minimum one smartphone OR a laptop OR a tablet to manage the queue.
For now, we have launched in Malaysia. Please contact us if you like Chup to be available in your country!
We designed Chup to be as user friendly as possible. You may onboard with minimum 2 hours training program.
and won’t spam you. Please contact us for free demo.
