CUT YOUR CURRENT WAIT TIMES FROM HOURS TO MINUTES. DOUBLE YOUR CUSTOMER’S HAPPINESS (AND REVENUE!)

Meet

The Fundamental of Chup

Every visitor will only come when their turns about to be called FOLLOWING REAL-TIME situations at the premise.

Waiting ON-premise

before chup

Canopy

Full Hall

Full Hall

Fighting

Waiting OFF-premise

After chup

Cafe

Home

Market

Office

FOUR REASONS

CHANGES EVERYTHING

Dynamic Realtime Queue / Appointments

Plethora of Automations

Streamlining Hospital Operation

Customer’s Happiness

Dynamic Real-Time Queue/Appointments

We literally program THOUSANDS OF algorithms to cater for every single situation that may or may not happen.

Average Wait Times

Up to

15min

Customer Satisfaction

Up to

97%

Dynamic Situations

Late Arrival

Early Arrival

Cancellation

Reschedule

Delay (without informing)

Forgot Appointment

Delay (with informing)

No smartphone

Ignorant with Messages

Do not want to download app

No Show

Forgot Appointment

Some of the counter planned / sudden close

Lunch Break

Walk-In

Multi-station visits

All counters for service sudden close

Replacement with other staff

Go to another Branch

Serving longer time than estimated

Serving quicker than estimated

Service Provider’s System Down

Sudden or Fixed Closing Hours

Late Arrival

Emergency leave real-time

Future emergency leave

In a perfect world, customer makes a booking at 10.00 AM and the service provider will attend the customer at 10.00 AM slot. Or you join a queue and given an accurate wait times and be served accordingly. But this is NOT A PERFECT WORLD. Both service provider and the customers are never punctual - rendering the booking and estimated wait times useless. Why, despite appointment management, do people still wait for hours? They book at 10:00 AM but end up being attended to at 2:00PM?

Chup functions as a dynamic traffic manager, akin to police traffic at busy intersections during rush hour, handling inputs from both users/customers and service providers. Whether the information is provided by button inputs or gathered through automatic algorithm logics, Chup takes charge of processing it. Once detected, Chup promptly notifies both the user and service provider, and accordingly adjusts the ongoing live queue and future queue appointments.


The result? Pre-arrival customers receive notifications, enabling them to plan their arrival and minimize their wait times.

Post-arrival customers? They can plan to go or wait somewhere else. Research showed that not knowing how long to wait kills more than the wait itself. As for service providers, they can operate efficiently, stress-free, and guilt-free with Chup's effective crowd congestion management.

The dynamic situations mentioned here represent the main scenarios, but there are also numerous sub-situations under each of them. This list is not exhaustive. The logic and algorithm to handle these situations have been developed over the course of a few years. Apart from testing forecasted situations during development, Chup has undergone manual and automated testing after its development. Additionally, Chup has been trained on eight months' worth of real-world data and will continue to improve with more input and data over time.

Chup's Smart Algorithm

Plethora of Automations

Nobody likes waiting, ever. If you solve this issue, you are one step ahead than the others.

Automatic Reschedule

Long Serve

When doctor have to serve for long duration, patient in queue will get delay message through WhatsApp and other patientes will auto reschedule to new time.

Custom Close

In Chup, the admin can use the Custom Close feature for emergencies or other reasons. Pending appointments can be canceled or moved to the next available slots.

Emergency Break

In Chup, admins can activate the Emergency Break feature to handle urgent situations. It cancels pending appointments and informs patients to reschedule to next available slot.

Doctor Late Arrival

Admin can message the doctor about their late arrival and give reschedule options, so the doctor can choose the schedule according to their arrival.

Patient will receive automatic reminder when the doctor is late via WhatsApp.

Automatic Transit Service

Patients booking a doctor’s appointment are automatically assigned pre-station and post-station services.

Automatic Reminder

Patients will receive reminders at several intervals either it’s 1 day before, 2 hours before, or even 1 hour before the appointment. All reminders are sent via WhatsApp automatically on each intervals to help patients stay informed and prepared.

Streamlining Hospital

We literally program THOUSANDS OF algorithms to cater for every single situation that may or may not happen.

Pre - Approval - Referral letter

The Pre-Approval Appointment system allows hospitals to assign appointment slots based on referral letters, ensuring patients are matched with the right doctors. Once patients complete the booking steps, they receive a WhatsApp notification.

Billing - Mark As Paid

In the Billings - Mark as Paid feature of ChupOnline, once a patient completes payment, the cashier staff clicks "Mark as Paid" to update the patient's status.

If the patient needs to go to the pharmacy, they are automatically transferred there. If the patient takes no medication, patient visit will end. Patient can also be moved manually if the “Mark as Paid” button doesn’t move them automatically

Insurance

In Chup, admin can validate insurance and sets coverage limits. Insurance staff can also auto-generate the request letter.

TV App (Android)

ChupOnline’s TV app offers flexible and convenient system access.

Kiosk (Android)

ChupOnline's Kiosk app enables patients to check-in & manage appointments

Customer’s Happiness

Analytics

Tracks patient visits and service performance, offering insights into efficiency

Satisfaction

Monitors real-time satisfaction trends, showing how many patients were satisfied in a given period.

Google Reviews

ChupOnline integrates seamlessly with hospitals and clinics to link Google reviews. It syncs real-time patient feedback, helping healthcare providers track satisfaction and make improvements based on genuine user experiences.

All the Features You Need and More

How works

Chup works as easy as ABC. They still wait, but they can wait conveniently at their home. Because waiting at premise feels much longer.

Customer receives a text message from their clinic

Customer joins live queue or set an appointment

Customers gets live update so they can be at the clinic as minimum time possible according to live situation of the clinic

Customer gets called when their turn arrives

Customer gets served on multiple services (if any)

Customer rates the services and leave a review

How you want your customers to join your waitlist or book time.

Chup supports multiple ways for your customers to signup and you can pick the one that your business and that your customers will enjoy.

AUTOMATIC

Customers receive text automatically

Online

Via web link at Google, or your site

QR

Customers receive text automatically

KIOSK

Sign up via a tablet

CALL & TEXT

Receive text after call with front desk

Why works

Why Chup may solve your queue problems compared to other solutions on the market.

Dynamic Queue System

Using a machine learning algorithm, the app will work around the serving time, emergency breaks, delays, and all situations happening on the premises to ensure customers get updated Estimated Waiting Times (Live Queue) or new re-appointment times (Appointment Bookings).

No App to Download

There is no app to download for your users or your premises, as everything will be on the cloud. For existing customers, just upload your data, and they do not have to do anything, as the system will send notifications once the time comes.

Self-booking, Self-queue, and Self-cancellation

Your customers are able to do everything by themselves and avoid lengthy phone calls with receptionists to book, join the live queue, reschedule or cancel, and inform of any delays or arrivals.

Automatic frequent Reminders

The app will remind your queue positions for the live queue. For appointments, the app will send notifications by default—1 day, 4 hours, 2 hours, and 30 minutes prior—so they can plan and don’t forget.

Walk-in merge with Appointments

Most appointment and queue apps fail because, in reality, there are both walk-ins and appointments. Chup works by merging these two complex situations flawlessly.

No hardware to purchase

Chup works on the cloud. You do not have to purchase any hardware if you choose not to. You can even run your premises 100% using a mobile phone, as long as there is an internet connection at your premises. TVs and tablets are optional.

Emergency break

In reality, providers may have to take breaks from a few minutes to a few hours. The app can inform and re-arrange appointments and live queue participants so they can plan to wait in other places and return on time, or choose to reschedule themselves.

Chup INDUSTRY

Government Services

Health Care

Automotive

Saloon / Spa

How can
benefits you

Solve your queue issue

Nobody likes waiting, ever. If you solve this issue, you are one step ahead than the others.

More business and Recurring customers

When you appreciate people’s time, they will leave your premises in a good mood and appreciate you more by telling others.

Important Insights and Data

You can assess the bottlenecks of your business, for example, how long the waits are for specific resources or services, and take immediate action.

Staff happiness all the time

Say goodbye to harsh customers who lash out due to long waits or overtired staff.

Flexibility on breaks and working time

Need to step out, need to close? Need to make a few phone calls? Go ahead. Everyone will be informed, so they don’t have to come too early and wait unnecessarily.

Reviews

Customers have the option to leave a review so you can improve your business, or leave a Google Review (optional) if they are satisfied with the service.

Parking Problem

With people arriving exactly at their scheduled time, your limited parking spaces will no longer be an issue.

FAQ

Frequently Asked Questions

Discover how ChupOnline can optimize your operations, reduce wait times, and enhance patient satisfaction

Not knowing "how long the wait is" is more frustrating than the wait itself. reduce unnecessary waiting on-premise With ChupOnline now!